Shopping & Products
Do you sell both new and used tack?
Do you sell both new and used tack?
Yes. We carry a curated mix of new equestrian products and carefully selected consignment items. Each listing clearly notes whether an item is new or consignment. Consignment items are labeled consignment at the top of the product description and will have a vendor labeled as consignment.
Can I return a consignment item?
Can I return a consignment item?
All consignment items are final sale and not eligible for returns, exchanges, or promotional discounts. We do take as many photos as possible of consignment products. If you need more before committing to the purchase, please send us a message, and we will be happy to send you more photos and measurements.
Can I place an order online and pick it up in-store?
Can I place an order online and pick it up in-store?
Absolutely. Choose local pickup at checkout, and we’ll let you know when your order is ready.
Do you offer gift cards?
Do you offer gift cards?
Yes — We offer both physical and digital gift cards. They can be used both online and in-store.
Shipping & Delivery
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact us as soon as possible.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Where do you ship?
Where do you ship?
We ship across Canada and to the United States. We use flat rate shipping for different areas, if you have a question about shipping cost, please send us a message.
Do you offer free shipping?
Do you offer free shipping?
Free shipping promotions may be offered from time to time and will be clearly noted on the website.
Returns & Exchange
What items are eligible for return?
What items are eligible for return?
New, unused items may be returned within 30 days of receiving your order, provided they are in new, resalable condition with original tags and packaging. Items must be clean, unaltered, and free of damage or animal hair. Please refer to our Returns Policy page for more details on eligible products.
Are consignment or sale items returnable?
Are consignment or sale items returnable?
No. All consignment items, saddles, clearance, sale, and final sale items are final sale and not eligible for return or exchange
How do I start a return?
How do I start a return?
Email evolutiontack@gmail.com with your order details. Returns must be approved in advance and sent in accordance with our instructions. Returns sent without approval cannot be accepted.
How do refunds work?
How do refunds work?
Once your return is received and inspected, approved refunds are issued to the original payment method. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer.
About Evolution Equestrian
Where are you located?
Where are you located?
We’re based in the Comox Valley on Vancouver Island, BC, with both an online shop and a welcoming storefront. Come for a visit at 5352 C North Island Hwy, Courtenay, BC V9J 1S9.
Are you a small business?
Are you a small business?
Yes — Evolution Equestrian is a family-run, independently owned tack shop built around education, community, and horse-first decision making.
Do you stock Canadian brands?
Do you stock Canadian brands?
We proudly support Canadian and small brands whenever possible and love highlighting thoughtfully made products.